We built the digital product behind Geld für Flug: a direct route from an unused airline ticket to a fast, risk-free payout. The launch proved a new legal-tech model, secured a €2.5 million seed round and became the foundation for RightNow.
the challenge
Unused airline tickets left travellers with valid reimbursement claims, but enforcing those claims meant opaque rules, long waits and a fight few people wanted to take on. Geld für Flug turned that legal friction into a simple product: submit a booking, receive an offer and get paid while the company took on the recovery risk.
objectives
- Make a complex legal claim feel as straightforward as booking a flight.
- Give travellers a clear offer without legal jargon or financial risk.
- Connect the public journey to an operation that could assess bookings, manage cases and scale beyond manual processing.
our solution
We built the web product and the customer journey around three decisive moments: submit the flight, understand the offer and accept the payout. Clear language, visible progress and focused calls to action made an unfamiliar legal transaction feel immediate and trustworthy.
